Privacy Policy

Last updated: 1 August 2026

This Privacy Policy explains how Wen Global Solutions SLU, trading as IC-Electronics (“we”, “us”, or “our”), processes personal data when you visit our website, use our online catalogue, submit enquiries, communicate with us, or otherwise interact with our services.

We are the data controller for the personal data described in this policy. Our EU establishment is in Spain. If you have questions about this policy or your data, contact us at comercial@ic-electronics.com.

1. Who we are

Controller: Wen Global Solutions SLU (brand: IC-Electronics)
NIF/VAT: ESB39589775
EU address: c/ Miravalles 3, 39300 Torrelavega, Cantabria, España
Email: comercial@ic-electronics.com
Phone: +34 942 086 630

We also operate offices in Shenzhen (China), Pico Rivera, California (USA), and Las Vegas, Nevada (USA). Where personal data is processed outside the European Economic Area (EEA), we apply appropriate safeguards as described in Section 8.

2. Scope

This policy applies to personal data processed through:

Our public website and product catalogue
Contact, product enquiry, and quote request forms
Chat / messaging (when that feature is available on the site)
Returns and warranty (RMA) submissions
Newsletter and marketing sign-up forms (where offered)
File upload features
Server logs, security records, and analytics (where enabled and consented to)
WhatsApp contact links (opens WhatsApp; we do not set WhatsApp cookies on our domain)
Language selection and visitor preferences
Catalogue search and family / product browsing
Customer accounts (registration and login), when this feature is enabled
Footer newsletter subscription
Cookies and similar technologies (see our Cookie Policy)

This website is primarily an informational B2B electronics catalogue. We do not operate a full consumer e-commerce checkout on this site unless explicitly stated on a specific page or service.

3. Personal data we collect

Depending on how you interact with us, we may collect:

Identity and contact data: name, company name, job title, email address, telephone number, postal address, country.
Enquiry and commercial data: product references, quantities, project details, messages, attachments, and correspondence related to quotes, samples, or technical support.
RMA and after-sales data: order or invoice references, product serial numbers, fault descriptions, shipping details, and warranty-related documentation.
Chat data (if the feature is active): messages, session identifiers, and optional contact details you provide during live or offline chat.
Newsletter data: email address and, where applicable, language or topic preferences and consent records.
Technical and usage data: IP address, browser type, device type, operating system, referring URLs, pages viewed, search terms, date and time of access, and similar log data.
Cookie and consent data: cookie identifiers, language and accessibility preferences, analytics consent choices, and related settings (see our Cookie Policy).

We do not intentionally collect special categories of personal data (such as health or biometric data). Please do not send us sensitive information unless it is strictly necessary for a support request and you have a lawful reason to provide it.

4. How we use personal data and legal bases

We process personal data only where we have a valid legal basis under Article 6 of the EU GDPR (Regulation (EU) 2016/679). The table below summarises our main purposes:

Responding to enquiries and providing quotes — to handle contact forms, product enquiries, and commercial correspondence.
Legal basis: performance of a contract or steps prior to entering into a contract (Art. 6(1)(b)); legitimate interests in operating our B2B business (Art. 6(1)(f)).
Customer support, RMA, and warranty handling — to process returns, repairs, and after-sales requests.
Legal basis: performance of a contract (Art. 6(1)(b)); legal obligation where applicable (Art. 6(1)(c)); legitimate interests (Art. 6(1)(f)).
Live chat and messaging — to communicate with you and maintain chat functionality.
Legal basis: legitimate interests in providing efficient support (Art. 6(1)(f)); consent where required for non-essential cookies or storage (Art. 6(1)(a)).
Newsletter and marketing communications — to send updates about products, services, or events where you have opted in.
Legal basis: consent (Art. 6(1)(a)). You may withdraw consent at any time.
Website operation, security, and fraud prevention — to maintain sessions, protect the site, detect abuse, and ensure availability.
Legal basis: legitimate interests (Art. 6(1)(f)); legal obligation where applicable (Art. 6(1)(c)).
Analytics and site improvement — to understand how the catalogue is used and improve navigation and performance, where analytics is enabled and (where required) you have consented.
Legal basis: consent for non-essential analytics cookies (Art. 6(1)(a)); legitimate interests for strictly necessary, aggregated, or first-party operational metrics where consent is not required (Art. 6(1)(f)).
Legal, tax, and compliance — to comply with applicable law, respond to lawful requests, and establish or defend legal claims.
Legal basis: legal obligation (Art. 6(1)(c)); legitimate interests (Art. 6(1)(f)).

Where we rely on legitimate interests, we balance those interests against your rights and expectations. You may object to processing based on legitimate interests as described in Section 9.

We do not sell your personal data. We do not share personal data with third parties for their own advertising or profiling purposes.

5. Sources of data

We collect personal data:

Directly from you when you submit forms, chat with us, upload files, subscribe to communications, or contact us by email or phone
Automatically through server logs, cookies, and similar technologies when you browse the site
From your organisation where a colleague submits an enquiry or RMA on your behalf (you should ensure they are authorised to share your details)

6. Retention

We keep personal data only for as long as necessary for the purposes described above, including:

Enquiries and commercial correspondence: typically up to 3 years from the last meaningful contact, unless a longer period is needed for an active business relationship or legal claim.
RMA and warranty records: for the duration of the warranty period and applicable statutory limitation periods, generally up to 6 years where required for compliance or dispute resolution.
Newsletter subscriptions: until you unsubscribe or withdraw consent, plus a short record of consent and unsubscribe for compliance purposes.
Chat logs: typically up to 12 months, unless needed longer for support continuity or legal purposes.
Server and security logs: typically 30 to 90 days, unless longer retention is required for security investigations or legal obligations.
Cookie and consent records: as stated in our Cookie Policy.

When data is no longer needed, we delete or anonymise it securely, subject to archival requirements imposed by law.

7. Processors and recipients

We use carefully selected service providers who process personal data on our instructions. These may include:

Web hosting and infrastructure providers — to host the website and store data securely.
Email and SMTP providers — to deliver and receive business correspondence and form notifications.
Google Analytics 4 (optional) — if the site administrator has configured a Measurement ID and you have accepted analytics cookies where consent is required.

Current note: Google Analytics 4 is not active on this site at this time. It would load only if an administrator configures a Measurement ID and you accept analytics cookies.

Google Fonts — when fonts are loaded from Google servers; Google may process connection data. OpenStreetMap and map tile providers — when map blocks display location information. YouTube / Vimeo — when embedded videos are shown on a page; those providers may set their own cookies. Professional advisers — lawyers, accountants, or insurers where necessary and subject to confidentiality. Public authorities — where we are legally required to disclose information.

We require processors to implement appropriate security measures and to process data only on documented instructions. A list of subprocessors may be provided on request where applicable.

8. International transfers

Our primary EU establishment is in Spain. However, because we operate internationally and use global service providers, personal data may be transferred to or accessed from countries outside the EEA, including China and the United States (where our offices in Shenzhen, Pico Rivera, and Las Vegas may access business systems or support functions).

Where transfers occur to countries without an EU adequacy decision, we implement appropriate safeguards, such as:

Standard Contractual Clauses (SCCs) approved by the European Commission, supplemented where necessary by additional technical and organisational measures
Contractual commitments requiring recipients to protect data to standards consistent with the GDPR
Access restrictions, encryption in transit, and need-to-know principles for international teams

You may request further information about applicable safeguards by contacting us at comercial@ic-electronics.com.

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. Measures may include access controls, encryption in transit (HTTPS), secure hosting environments, staff confidentiality obligations, and regular review of our practices.

No method of transmission or storage is completely secure. While we work to protect your data, we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us promptly.

10. Your rights under the EU GDPR

Subject to applicable law and exceptions, you have the following rights:

Right of access — to obtain confirmation of whether we process your data and a copy of that data.
Right to rectification — to correct inaccurate or incomplete data.
Right to erasure — to request deletion where data is no longer necessary, consent is withdrawn, or processing is unlawful, among other grounds.
Right to restriction — to limit processing in certain circumstances.
Right to data portability — to receive data you provided in a structured, commonly used, machine-readable format where processing is based on consent or contract and carried out by automated means.
Right to object — to object to processing based on legitimate interests, including profiling; and to object at any time to direct marketing.
Right to withdraw consent — where processing is based on consent (for example, newsletters or analytics cookies), you may withdraw consent without affecting the lawfulness of processing before withdrawal.

To exercise your rights, email comercial@ic-electronics.com. We may need to verify your identity before responding. We aim to reply within one month, as required by the GDPR, and may extend that period for complex requests.

You also have the right to lodge a complaint with a supervisory authority. In Spain, the competent authority is the Agencia Española de Protección de Datos (AEPD): www.aepd.es. If you are in another EU/EEA country, you may contact your local supervisory authority.

11. Children

Our website and B2B catalogue are not directed at children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

12. Cookies and similar technologies

We use cookies and similar technologies for essential site functions, preferences, optional analytics, and chat. For detailed information, including how to manage your choices, see our Cookie Policy.

13. Links to other documents

This Privacy Policy should be read together with our:

14. Changes to this policy

We may update this Privacy Policy to reflect changes in law, technology, or our practices. The updated version will be published on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

15. Contact

For privacy-related questions or to exercise your rights:

Wen Global Solutions SLU (IC-Electronics)
c/ Miravalles 3, 39300 Torrelavega, Cantabria, España
Email: comercial@ic-electronics.com
Phone: +34 942 086 630